01733 644 500
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01733 644 500

Trusting Us With Your Reputation

Signature Long Haul is the Phoenix that has risen from the ashes of the former Scheduled Long Haul team at Thomas Cook. Scheduled Long Haul employed a team of 70 people and was one the divisions of the Thomas Cook group that remained extremely successful until the collapse of the business.
We are pleased to have taken on a large proportion of the old team and will be offering the same amazing product and service that agents who dealt with Thomas Cook Long Haul have become accustomed to. The Scheduled Long Haul Division was previously known as Thomas Cook Signature and our new brand pays homage to the old and new name.

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    Over 300 years of combined experience

    Our incredible team have years of experience of gained at the Thomas Cook Scheduled Long Haul Team. Some of the team have been booking long haul holidays for over 40 years and enjoy nothing more than designing a complex itinerary.

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    We never say No

    We invite agents to come to us with their most complex enquiries. Our team is not managed based on the number of bookings they do- they are managed based on the quality of the service they give.

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    Hand Picked Resorts

    Everything we feature has been handpicked. Our team will have an in-depth knowledge of every property featured and will be able to advise suitability of each based on your client needs.

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    Beat the Direct Sell

    By focusing on specific product, we can contract directly with the product supplier. Most of our competitors now buy accommodation through a bed bank who keep their own margin adding a layer of additional cost on the price your client pays.

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    Trade Only

    We don’t deal with the public. We know that as agents you have to provide the customer with the principal ATOL holders invoice. It is a fact that even the most honest tour operators cannot stop a client coming to book with them directly in the future once the customer knows who the principal is.

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    Rewards

    The Miles High Club is our reward programme which gives you up to 1.5 miles for every £1 of revenue you do with us. £240,000 revenue a year with us would be enough for you to enjoy a free holiday worth up to £3,300 without paying a penny.

Helping you Sell

We won't just book the holiday for you - we will give you the tools to be able to promote holidays to your clients, generate leads, incentivise your staff and secure the booking.

Offers
Social Media
Video Marketing
Fam Trips
Agent Discount Rates
Brochures
Online Itinerary
Client Pack
Competitions & Incentives
Printed and Digital Posters
Marketing Budgets
Honeymoon Lists

Offers

We make sure that we put out 3-5 special offers every single day. These offers will always feature something that really adds value above other deals in the market.

Typically we try to negotiate the following for our offers:

  • Free airport transfers
  • Upgraded room types
  • Meal plan upgrades
  • Extra nights
  • Free local excursions and tours
  • Honeymoon discounts and freebies

Every offer we feature can be downloaded in a varity of formats so that they can be used as:

  • Window posters
  • Social media adverts
  • Web banners
  • Personalised brochures

We always try to source and negotiate deals that are not available to direct sell competitors. Our offers allow agents can really compete in an ever more competitive market place.

Social Media

We know how important social media has become for travel agents and personal travel advisors. We have tailored our platform to allow you to make the most out of social media with the minimum amount of effort.

  • Turn any quote you do into a social media banner
  • Download tours and offers into a social media friendly advert
  • Choose from a varity of different styles and designs
  • Brand social media adverts in your own colours and logos
  • Free local excursions and tours
  • Benefit from our social media training and advice

WE CAN ALSO PAY FOR YOUR SOCIAL MEDIA ADVERTISING- PLEASE CONTACT US FOR MORE DETAILS

Video Marketing

We have invested heavily in video marketing. We will provide you with branded destination and tour videos. The key benefits are:

Inspiration:

  • Induce positive feelings such as relaxation, tranquillity, excitement
  • Initiate happy thoughts and feelings
  • Rekindle the viewers memories of previous travel

Aspiration:

  • Allow people to envision themselves in the destination or on the journey
  • Make the viewer want to travel on a holiday to the destination they are seeing

Achievability:

  • Every video will have a price
  • The price will show what is included
  • The viewer will immediately know whether it is something they can afford or not

Call to Action:

  • Every video is branded with your name, email and contact number
  • If the user is inspired, aspires to travel and can do so, they will contact you to make it happen

Fam Trips

We operate multiple FAM trips for our agents every year. Our most loyal agents are always given first refusal on our fam trips. Our FAM Trips in collaborations with our airline and hotel partners as well local tourist boards.

Key benefits of our FAM trips:

  • We have fun, but everything we do is designed to benefit your product knowledge
  • Every day of the itinerary is designed to help you sell more effectively
  • We never take groups of more than 8 people to make the trips more personal and beneficial

Agent Discount Rates

We know that as agents you want to experience some of the amazing products and destinations that you sell. When we negotiate deals with suppliers, we always endeavour to negotiate special deals and freebies for our agents. The types of agent deals we can get include:

  • Barter arrangement: You pay for your hotel, but if you then sell that hotel you get the money you paid for your stay back
  • Free nights: pay for a certain number of nights and get more nights free (this offer would not be available to the general public)
  • Discounted Rates: Agent discount rates apply to flights, hotels, cruises and car hire. You will benefit from a percentage discount off the best rate available to the public
  • Free holidays: We often get suppliers offering free holidays to agents that hit a certain target with their product
  • Competitions: Our suppliers frequently offer free holidays for agents that book their product based on being the top sellers or getting raffle entries for every booking made

Brochures

Over the next 6 months we will be launching the following Brochures

Signature Escapes:

  • Arabian Gulf & Indian Ocean
  • Caribbean, Mexico & Florida
  • Far East

Journeys:

  • USA & Canada
  • Asia
  • Africa
  • Australia, New Zealand and Pacific

Signature Luxury:

  • The Luxury Collection

Online Itinerary

Wow your client with an amazing online itinerary. Our amazing new online itinerary can be viewed on desktop, laptops, tablets and mobile phones. They key features of our unique online itinerary are:

  • The client can see every item of their holiday
  • Detailed information on airlines, hotels, tours, excursions, cruise ship
  • Upgrade price options for hotels and airlines
  • Images and videos
  • Country and city guides for their itinerary
  • Branded with your logo and company colours
  • Your contact details

There are many advantages in using the online itinerary including:

  • Unlike other tour operators that sell to the trade and public, sending the client the link to our online itinerary does not entail any risk of losing the client
  • We can integrate with your merchant gateway provider to allow the client to make payment for their deposit online
  • We can collect the deposit from the client on your behalf using our online payment link
  • An online itinerary makes your client much more likely to book with us

Client Pack

We want your clients to really see the value you offer them by booking with us. We provide a client pack that will make them feel like a VIP. The client pack includes:

  • Luxury leather ticket wallet
  • Credit Card style plastic luggage tags with the client details printed on them
  • Luxury leather straps for luggage tags
  • Beautifully designed client documentation
  • Zipped leather ring binder with day by day information for multi centre itineraries
  • Full colour branded corrugated cardboard mail box to send out client pack

Competitions and Incentives

Travel is already a funds industry, but we make sure that we do our bit to make it extra fun. Competitions and games are part of our DNA. You can look forward to:

  • Interactive games
  • Regular competitions
  • Volume/revenue based competitions
  • Raffle based competitions
  • Lucky dip style competitions
  • Bonus prizes for booking certain product
  • Double Major Miles incentives

Printed and Digital Posters

In this digital age, many agents have moved to digital screens to advertise their best deals. We can provided professionally designed digital posters for you to display on your digital screens.

We can also still provide printed posters for any agent that prefers this still very effective medium of advertising.

  • Stunning designs which are aesthetically pleasing to look at
  • Designed using the latest scientific psychometric techniques to inspire, encourage engagement and prompt bookings
  • Amazing offers that are selected to because they allow you to compete against direct sell operators

Marketing Budgets

Deciding how to spend your marketing budget is a business critical decision. Get it right and you will reap the rewards. Get it wrong and you wont just loose money, you will also have to identify another mechanism to generate new leads.

Signature Long haul can support your marketing initiatives by:

  • Helping you identify the most effective marketing mediums for your target market
  • Providing creative design and copy for your marketing campaigns
  • Advise on how to achieve effective returns on PPC
  • Developing a coherent SEO strategy

WE ARE ALSO ABLE TO PROVIDE YOU WITH A CONTRUBITION TOWARDS YOUR MARKETING CAMPAIGN

IN SOME CASES, WE WILL EVEN PAY FOR YOUR ENTIRE MARKETING CAMPAIGN

PLEASE CONTACT US FOR FURTHER DETAILS

Honeymoon Lists

Our honeymoon list proposition allows you to really add a competitive edge over other travel providers. The honeymoon list allows your customers to invite their friends and family to contribute towards the cost of their honeymoon or pay for extras. Key benefits are:

  • The couple will have a dedicated web page provided by us for their honeymoon list
  • The couple will be able to upload a video message, written message or both
  • The couple can upload email addresses of their friends and family who will then receive a link to access the page
  • The page is hidden from search engines and is only accessible using a unique code
  • The page allows friends and family to make a contribution towards the total cost of the honeymoon or pay for an extra item such as a helicopter transfer for example
  • Friends and family will be able to upload video or written messages to the couple

This unique offering will allow you to secure honeymoon bookings from direct sell competitors!

The Signature Portfolio

The Signature portfolio is a range of specialist travel brands that is developed and executed by a team of experts within each product area. With our Signature brands, you can have the confidence that your customers will receive the best holiday itinerary for their needs whilst also getting exceptional value.

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Signature Journeys

Complex Itineraries, Multi Centre, Safari, Fly Drives, Tours, Round the world flights.

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Signature luxury

Our most decadent product for you most valuable clients.

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Signature Cruising

OCruise only in addition to all the benefits of our Signature Luxury, Escapes and Journeys brands added on to Cruise.

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Signature Escapes

Single and twin centre beach holidays, villas, city breaks, honeymoons.

Holiday Offers

View All Offers
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3D 2N

Escape to Dubai that will not break the bank!

Starts From £589pp
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3D 4N

Valentine's Day in New York

Starts From £499pp
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7D 6N

New Year in Sydney!

Starts From £1199pp
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7D 6N

Summer school holidays All Inclusive!

Starts From £669pp

Meet Our Team

Candy Homes

Training and Development Team Lead
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Candy Homes

Training and Development Team Lead

Years In Travel : 35

01733 644 511
candy@signaturelonghaul.com

I am outgoing and some might say bubbly. I bring energy and life into the room and as training manager, I make learning fun so that the team enjoy their personal development journeys!

Rute Magalhaes

Team Leader
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Rute Magalhaes

Team Leader

Years In Travel : 2

01733 644 516
rute@signaturelonghaul.com

My expertise lies in Scheduled Long Haul Aftersales & Operations. I pride myself in leading by example and developing my team to become real experts. My team members are known to agents and I am very excited to continue the work we have started, together

Ann Ashley

Product Team Lead
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Ann Ashley

Product Team Lead

Years In Travel : 26

01733 644 503
ann@signaturelonghaul.com

I been in travel for over 26 years and at Thomas Cook for 21 years (19 years in Product) and have looked after some amazing destinations and am now fortunate enough to look after Africa and the ever-changing United Arab Emirates.

Emily Glencross

Senior Reservations Consultant
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Emily Glencross

Senior Reservations Consultant

Years In Travel : 5

01733 644 510
emily@signaturelonghaul.com

I am a worldwide expert with an added layer of expertise in North America. You can call me for any complex itinerary- especially for North America

Megan Glencross

Senior Reservations Consultant
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Megan Glencross

Senior Reservations Consultant

Years In Travel : 7

01733 644 505
megangl@signaturelonghaul.com

What sets me apart from everyone else is I have very bubbly, positive personality and a good sense of humour and I feel like I am very hard working and motivated individual. I am thorough with my work, with a high attention to detail. I am personable and approachable

Candy Homes

Training and Development Team Lead
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Candy Homes

Training and Development Team Lead

Years In Travel : 35

01733 644 511
candy@signaturelonghaul.com

I am outgoing and some might say bubbly. I bring energy and life into the room and as training manager, I make learning fun so that the team enjoy their personal development journeys!

Karen Simmons

Senior Reservations Consultant
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Karen Simmons

Senior Reservations Consultant

Years In Travel : 33

01733 644 507
karen@signaturelonghaul.com

With 33 years of experience working in travel, I am an enthusiastic individual who loves nothing more than to talk to customers about places I’ve visited! I pay particular attention to detail and will do my best to ensure customers experience a fantastic holiday.

Ann Ashley

Product Team Lead
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Ann Ashley

Product Team Lead

Years In Travel : 26

01733 644 503
ann@signaturelonghaul.com

I been in travel for over 26 years and at Thomas Cook for 21 years (19 years in Product) and have looked after some amazing destinations and am now fortunate enough to look after Africa and the ever-changing United Arab Emirates.

Rute Magalhaes

Team Leader
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Team Leader

Helpdesk Team Manager

Years In Travel : 2

01733 644 516
rute@signaturelonghaul.com

My expertise lies in Scheduled Long Haul Aftersales & Operations. I pride myself in leading by example and developing my team to become real experts. My team members are known to agents and I am very excited to continue the work we have started, together

Specialist Areas

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Dubai - My favourite thing is to watch the fountains at the base of the Burj Khalifa

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Mauritius - Has so many things to see and do, its not just a beach destination

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Canada - Such awe inspiring scenery and wildlife and so many different ways of exploring

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South Africa - An country with such history and amazing wildlife and the pound goes a long way here

Why I Love Travel

From a young age I went so Spain with my family and I knew that one day travel would be the industry I wanted to work in. I never let go of that dream and at 16 I left school and immediately started work in a Thomas Cook store. I have been in travel ever since which is now 34 years and I've never wanted to do anything else. I love to talk to agents about their customers holiday and share my knowledge with them to make it the perfect itinerary for them. Everybody's holiday is unique to them and I like to listen to their wishes and make it perfect My favourite saying which sums up travel for me is 'Travel - arrive speechless and leave a story teller'

What to expect from me

I will take the time to ask you questions so i can understand what is really important to the customer, I like to know how much sightseeing they like to do, if they were on holiday right now, what would they be doing?. No two holidays are the same so what is perfect for one customer may not be for the next. I have worked in a store so I know how our retail agents have to multi task and I will always try to make it as easy for you as possible. My agents should never worry if they don't have any knowledge of an area, I'm always happy to give advise or find out from someone who knows. I have 34 years experience in travel and am well travelled myself. I look forward to working with you all

Detailed Profile

My partner is Dutch so I spend as much time as I can in the Netherlands to visit family and our two very cute grandchildren. I am trying to learn Dutch but its not rolling off the tongue as quick as I would like ! My 3 year old grandson is corrects me with pronunciation !! I don't think he realises I'm speaking English, I think he thinks I'm speaking very bad Dutch

I love to travel and this year I went to Sydney to spend time with my Australian family and my cousin and I went on the Princess Majestic cruise to New Zealand, this was my first cruise and I loved every bit of it.

If I can fit in any free time after all the travelling , I love to upcycling old furniture , I love chalk paint and can loose my self for hours painting, this attention to detail is what I out into my tailor made itineraries . I also have 3 cats and a pet chicken who loves to eat my plants. I reached that age where I love gardening ! I love to be outside whenever I can.

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Specialist Areas

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Customer/ Supplier led amendments

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Continuous Customer Service Improvement

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Problem Solving / Complaints

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Developing my people

Why I Love Travel

I have always been passionate about travel and discovering the hidden treasures of the world. I am free spirited and always seeking for a new adventure at a new destination. Travelling has opened my mind and has help me to realize that there's no one way to live life. My view of the world has been enriched because I have been exposed to different people, cultures and places. My favourite travel quote is "The World is a book and those who do not travel read only a page". (St. Augustine)

What to expect from me

My vision is to transfer to Signature Long Haul the amazing skills, commitment and talent of the selected team of Aftersales experts. I will ensure the Scheduled Long Haul Aftersales Team provides you great service, options and dedication throughout your booking journey. My role will be to continue to engage, motivate and develop my people so you never have to worry about making changes to your booking. I also have a hands on approach, so please free to drop me an email or give me a call.

Detailed Profile

I feel in love with travel well before joining Thomas Cook in 2017 and by then I had already experienced amazing places such as India, South Africa and The Gambia. I started my career working on the phones in sales and soon after progressed to become a Team Manager for the Outbound Sales Team and later moved to Scheduled Long Haul to lead the Service & Operations Team where I was able to improve the training, processes and also introduced a Pilot for Live Chat which enabled us to service our customers more efficiently.
My travels to date include:
Orlando - Walt Disney World - Visited the Disney Dream Ship!
South Africa - Cape - The shark cage diving was thrilling!
Mexico - Cancun - Isla Mujeres is a great place to visit!
The Gambia - Volunteering Project - Touched a crocodile!
India - Goa
Mallorca
Europe travels include: Paris, Dublin, Milan, Lisbon, Porto, Algarve, Zakopane

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Specialist Areas

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UAE - I love the glitz and glamour of Dubai and Abu Dhabi and the tranquillity of Ras al Khaimah.

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South Africa - looking to plan a detailed tailor-made itinerary - then I'm the person to help!

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East Africa - Explore Kenya and Tanzania - they have so much more to offer than just beaches!

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Tailor-made - a knowledge of a wide range of destinations perfect for creating a bespoke itinerary

Why I Love Travel

Travel is something that everyone is interested in and people always want to talk about. It's a great ice-breaker and I love sharing my knowledge and ideas to other people so that they can perhaps visit destinations that they had not previously considered or suggest a tour which will appeal to their interests. I have been hooked on travel since my first trip abroad at 17 years old and since then I have travelled extensively including Australia, Japan, UAE (of course), Bahamas, Bermuda, Africa, Sri Lanka, New York and Indonesia plus much more! There are still so many places on my bucket list though!

What to expect from me

I love to help people and I am keen to break down any barriers that might stop people building their dream holiday and as a result I will always do my utmost to help solve any issues you may have. I have travelled extensively around UAE and Africa and so am always at hand to help you with complicated itineraries or queries. I'm a real people person and love meeting new people and suppliers. I have also lead many exciting FAM trips, where I have always imparted as much knowledge as I can to the agents so they can return and confidently sell the destination, whilst always continuing to be at hand if they need any help.

Detailed Profile

I love my job and I'm really proud that I can say that! Travel is my passion and all of my working life has been in the travel industry. I especially love to take my family away with me so we can experience things together. I do like to relax by the pool and enjoy a good book but I'm much happier when I am exploring! I've climbed Sigiriya Rock in Sri Lanka a few times, witnessed the thrill of a safari in Africa, snorkelled on a remote island in Indonesia, visited rain forests in Australia, sang karaoke in Japan (in recording studio with friends!!) attended a wedding in Central Park in New York, visited the pyramids in Egypt plus much much more!

I love discovering new places and very rarely visit the same place twice. I've also been very privileged to stay in the most amazing hotels during my career too. Next on the list is Elephant Hills in Thailand and I would also love to visit the orang-utans in Borneo! On a personal level, when I am not running around after my two children, I love exploring the countryside and walking my dog Ben, a poodle cross, who I recently adopted from a rescue centre. I also recently completed the couch to 5k too (a big achievement for a totally non-sporty person like myself!) and to relax I enjoy watching a good thriller on TV!

Ann

Specialist Areas

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Universal Florida - you don't have to be an adrenaline junkie to enjoy this place.

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Cuba - If you want culture and tranquility this is the place for you!!!

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LA - enjoy being active or just lounging around LA really does have something for everyone.

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Vancouver - bear watching in the summer or skiing in the winter, this is a year round destination

Why I Love Travel

I love seeing the uniqueness of all different countries whether that's the food, the culture, their mannerisms. The world is a huge place with so many different areas to explore, is there really anything better then stepping off a plane and starting a new adventure?

What to expect from me

I hold a great level of professionalism throughout the booking journey. I will go above and beyond to make sure the customers holiday is perfect for them and love finding out the little details that will make their dream holiday memorable.

Specialist Areas

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Canadian Rockies - a fantastic way to get back to nature

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Walt Disney World - my favourite place in the world!

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San Francisco - a hipsters paradise with the best chocolate - Ghirardelli

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Thailand - the most spiritual place Ive been with the kindest people.

Why I Love Travel

I love travel for its diversity. The idea of changing destinations to ensure that we see as much of this world as possible has always been an important aspect of my own holidays and I'm so grateful for being given the opportunity to help customers turn these holidays into memories that will last a lifetime

What to expect from me

You can expect expertise in a range of areas including: Canada, America, the Caribbean and Thailand, The Indian Ocean and Dubai. I was made into a subject matter expert for Walt Disney World in Florida because any spare moment I had would go into researching everything about Walt Disney World that I could get my hands on! It also helps that I go to Disneyland Paris at least once a year

Detailed Profile

I have been lucky enough to travel to: New York, Chicago, San Francisco, Idaho, Montana, Washington State, Canadian Rockies, Orlando, Bangkok, Koh Samui, Phuket, Hua Hin and I can't wait to share my hands on experience with you all

In my spare time I tend to delve more into Disney research, I set myself movie marathons where I try and watch all 57 animated features in a continuous streak. I also spend time baking cakes and playing with my 7 year old cat Mia (named partly after Mia from the Princess diaries and partly from Meerkat because she tends to stand on her hind legs a lot)

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Specialist Areas

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Indian Ocean - I love the gorgeous blue seas and white sand beaches.

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USA - I have visited the USA the most and have great knowledge of major cities.

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Canada - I love all that Canada has to offer from its rich history, to its wildlife

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Africa - what an amazing continent, rich with fantastic wildlife viewing and great wine!

Why I Love Travel

My passion and love for travel started when I was a child and went to book our first family holiday. Watching the store agent work gave me the realisation that travel is all I wanted to do as a career so I tailored my education to secure qualifications in Travel and Tourism. I love to share every little tip of destinations I've been to. The planet has so much to offer the discerning traveller and I love to provide the traveller the ways and means to explore it and share in that excitement.

What to expect from me

I have a positive attitude and offer service with a smile. I've been in travel through most of my adult life and it's all I've wanted to do. I have been lucky enough to be multi-skilled and have extensive knowledge of a lot of destinations throughout the world including Indian Ocean and the Middle East, Far East, Africa, USA, Canada and the Caribbean and Australasia.

Detailed Profile

In my spare time, I enjoy exploring the local area where I live and visiting family and friends across the UK from the Highlands of Scotland to the beaches of Cornwall.

I'm a foodie and love going out with friends to different places to try new foods and enjoy a nice quiet drink at my local, where I can spend some quality time with my friends. This links to my love of travel as there's nothing more exciting than trying local cuisine in a new destination and using this to feedback on my return.

Specialist Areas

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Canada (particularly the Rockies). Itineraries including the fabulous Rocky Mountaineer, Banff and Jasper are my favourites.

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Thailand – featuring Bangkok and a Beach stay.

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Indian Ocean – Seychelles, Mauritius and Maldives for the stunning beaches and gloriously blue ocean.

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Caribbean – Barbados has to be my favourite island, having been 4 times.

Why I Love Travel

I have always held a passion for travelling and to experience different cultures and countries. Over the years I have travelled to destinations such as Alaska, Borneo, Canada, Hong Kong, Malaysia, Mauritius, Seychelles and Thailand. Australia, New Zealand and the South Pacific are on my radar – one day!

What to expect from me

I am a good listener and have the patience and energy to create your ‘holiday of a lifetime’. Holidays are special times to spend with your family/friends and I enjoy creating a detailed itinerary, for you to look forward to and enjoy.

Detailed Profile

I started working in travel for Thomas Cook in 1986. I have worked in various roles throughout my career from starting in Admin to working in the Contact Centre and even Management, looking after Quality. I am incredibly fortunate to have travelled extensively to destinations I would never have dreamed of visiting. To see the Northern Lights and take a Helicopter trip to land on a Glacier in Alaska, was nothing short of breathtaking.

Specialist Areas

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Data loading and management

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USA destinations, excursions and extras

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Expertise and first hand knowledge on destinations in East/Southeast Asia

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Amendments to hotel contracts on internal systems

Why I Love Travel

A holiday is something in the calendar everyone spends the year counting down to, and to work in an industry which provides that excitement to people is a great feeling. I love to travel myself as often as possible, whether it's a solo backpacking trip or a holiday with friends. I love to share my own travel stories to anyone that will listen! Working in travel allows me to work in a field I am truly passionate about.

What to expect from me

I will always work hard to ensure the customer receives the best possible service. In the travel industry all colleagues work closely together which is great as we all share a common goal. I will take each task step by step and am confident working on my own as well as working together with colleagues from different departments. I am used to working to tight deadlines and strict timescales. At Thomas Cook the Scheduled Data Control team served as a support function for the contact centre, so it was great when we were able to solve an issue which allowed the sales consult to complete the booking.

Detailed Profile

I started working in travel in December 2012 as an Agent Services advisor in the contact centre for Thomas Cook, helping travel agents with complex amendments to their bookings. From there I moved onto the Staff Travel team, taking calls from staff members which included everyone from pilots to directors looking to book their own Thomas Cook Holiday. After 3 years in the contact centre I took a role as a Purchasing Assistant. I dealt with amendments to hotel contracts on Topics, preparing sales stats for the Contract Managers and helping them with their business travel arrangements. In November 2016 I started in the Scheduled Data Control team where I worked up until I was made redundant. This job was my first experience of the Scheduled business and I'm glad to have knowledge of both charter and scheduled. I have a broad knowledge of several destinations which I have acquired over the years in my several different roles as well as my own personal experience. My long haul travel includes destinations such as Japan, Myanmar, Malaysia and the USA.

Specialist Areas

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Customer Complaint Handling

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Building and amending multi centre long haul holidays

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Expert in GDS (routing, name changes, cancellations, fare rules, ticketing etc

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Delegation and leadership

Why I Love Travel

- I love travel because I play a part in creating memories for customers that will stay with them for a lifetime
- Discovering new destinations and sharing personal experiences on destinations that I have travelled to helps start a great conversation with customers
- Travel is exciting as not only does it open doors for our customers but also for ourselves as we can think about our own future holidays and where in the world we would like to go next

What to expect from me


▪ I will always listen and take into account key detail required to make customers holiday extra special.
▪ I will only promise what I can deliver with realistic time frames so I can meet client needs and prioritise.
▪ I will always be at hand to support as soon as the booking is confirmed until the clients come back from their holiday, if not I will point in the right direction.
▪ Together as colleagues and partners, I will ensure to treat you with the utmost respect and provide only true and accurate information.

Detailed Profile

I started my career in travel in 2014 after graduating from university. Travel was always something that excited me from a young age and I am happy I have been able to follow my dream and work in this field. I started my career in sales and developed into working in the after sales/operations team where my skill set lied.
My expertise lies in handling and resolving complaints. Over the last 2 years I have worked in the after sales team in long haul and I am confident in turning bad news into good news ensuring a successful customer journey.
No matter how big the escalation I have always taken it on board and attempted to resolve it with the best of my abilities. I have extensive knowledge on systems and destinations and have experience in delivering training to new starters.

Specialist Areas

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Canada tailor-made

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Far East tailor-made

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Indian Ocean tailor-made

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Round the world itineraries

Why I Love Travel

- I love finding out about my customers plans. I am then able to use my knowledge and experience to create their dream itinerary
- I enjoying working in an exciting environment where every day is different
- Getting to work with great people who share my passion for travel
- Being lucky enough to see the world on some amazing fam trips

What to expect from me

I will use my experience and great attention to detail, to make sure hotel contracts and other components, are loaded accurately and efficiently, to ensure you always receive the best prices and a smooth booking journey.

Detailed Profile

I first began working in travel in 2001, when I joined the Caribbean sales team at Thomas Cook Signature. Over the next few years I expanded my knowledge by cross training on to new products, including Thomas Cook cities, Far East, Africa and Indian Ocean. After a few years working in sales I was selected to be in charge of Starlight Charity bookings, arranging dream holidays for seriously ill children. By the end of my time in the sales centre I was also considered an expert in Thomas Cook Tours, Canada tailor-made and round the world itineraries. In 2014 I made the move to Data Control, where I was responsible for loading and maintaining the Canada product, until collapse of Thomas Cook in September 2019. In November 2019 I was lucky enough to start a new role as Data Control Executive at Signture Long Haul.

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Specialist Areas

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Round the World touring

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Multi centre Caribbean and USA itineraries

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Over 26 visits to the Caribbean Islands

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Over 26 visits to the Caribbean Islands

Why I Love Travel

Having worked in 4 industries over 16 years there is none that has been as fun and rewarding as travel. I, like many people would say that no 2 working days were the same- until I started in travel!!! Working in travel is genuinely good for the soul. It is challenging, varied, exciting, and sometimes even dramatic. But most of all, it is an industry that makes me feel good about myself!

What to expect from me

My team are amazing, and most of the time you wont even need to speak to me. When I become involved, it will generally be because the issue that needs to be dealt with is very complex. When you contact me, you can be confident that I will be doing everything on my power to address the issues and make your clients holiday as seamless as possible.

Detailed Profile

My career is very important to me- but I realize that I have to take time to relax as well. To help me transition from a busy day at the office to down time- I spend a couple of hours each evening reviewing calls and brainstorming ideas of how to continue to develop processes and my team. I also enjoy gourmet cooking- which helps me learn to focus on detailed instructions and procedures; this is very important in our line of work. Good food also helps me relax and stay healthy.

On Tuesday evenings- I attend a book club for adults who are passionate about historical fiction. Most weekends are spent in my garden or hiking in the mountains with my rescue pup. Eating fresh and healthy food- clearing my mind and keeping my body fit are important to me so that I can focus on my energy effectively at work.

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Specialist Areas

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Round the World touring

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Multi centre Caribbean and USA itineraries

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Over 26 visits to the Caribbean Islands

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Over 26 visits to the Caribbean Islands

Why I Love Travel

Having worked in 4 industries over 16 years there is none that has been as fun and rewarding as travel. I, like many people would say that no 2 working days were the same- until I started in travel!!! Working in travel is genuinely good for the soul. It is challenging, varied, exciting, and sometimes even dramatic. But most of all, it is an industry that makes me feel good about myself!

What to expect from me

My team are amazing, and most of the time you wont even need to speak to me. When I become involved, it will generally be because the issue that needs to be dealt with is very complex. When you contact me, you can be confident that I will be doing everything on my power to address the issues and make your clients holiday as seamless as possible.

Detailed Profile

My career is very important to me- but I realize that I have to take time to relax as well. To help me transition from a busy day at the office to down time- I spend a couple of hours each evening reviewing calls and brainstorming ideas of how to continue to develop processes and my team. I also enjoy gourmet cooking- which helps me learn to focus on detailed instructions and procedures; this is very important in our line of work. Good food also helps me relax and stay healthy.

On Tuesday evenings- I attend a book club for adults who are passionate about historical fiction. Most weekends are spent in my garden or hiking in the mountains with my rescue pup. Eating fresh and healthy food- clearing my mind and keeping my body fit are important to me so that I can focus on my energy effectively at work.

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Specialist Areas

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Round the World touring

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Multi centre Caribbean and USA itineraries

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Over 26 visits to the Caribbean Islands

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Over 26 visits to the Caribbean Islands

Why I Love Travel

Having worked in 4 industries over 16 years there is none that has been as fun and rewarding as travel. I, like many people would say that no 2 working days were the same- until I started in travel!!! Working in travel is genuinely good for the soul. It is challenging, varied, exciting, and sometimes even dramatic. But most of all, it is an industry that makes me feel good about myself!

What to expect from me

My team are amazing, and most of the time you wont even need to speak to me. When I become involved, it will generally be because the issue that needs to be dealt with is very complex. When you contact me, you can be confident that I will be doing everything on my power to address the issues and make your clients holiday as seamless as possible.

Detailed Profile

My career is very important to me- but I realize that I have to take time to relax as well. To help me transition from a busy day at the office to down time- I spend a couple of hours each evening reviewing calls and brainstorming ideas of how to continue to develop processes and my team. I also enjoy gourmet cooking- which helps me learn to focus on detailed instructions and procedures; this is very important in our line of work. Good food also helps me relax and stay healthy.

On Tuesday evenings- I attend a book club for adults who are passionate about historical fiction. Most weekends are spent in my garden or hiking in the mountains with my rescue pup. Eating fresh and healthy food- clearing my mind and keeping my body fit are important to me so that I can focus on my energy effectively at work.

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Specialist Areas

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Round the World touring

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Multi centre Caribbean and USA itineraries

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Over 26 visits to the Caribbean Islands

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Over 26 visits to the Caribbean Islands

Why I Love Travel

Having worked in 4 industries over 16 years there is none that has been as fun and rewarding as travel. I, like many people would say that no 2 working days were the same- until I started in travel!!! Working in travel is genuinely good for the soul. It is challenging, varied, exciting, and sometimes even dramatic. But most of all, it is an industry that makes me feel good about myself!

What to expect from me

My team are amazing, and most of the time you wont even need to speak to me. When I become involved, it will generally be because the issue that needs to be dealt with is very complex. When you contact me, you can be confident that I will be doing everything on my power to address the issues and make your clients holiday as seamless as possible.

Detailed Profile

My career is very important to me- but I realize that I have to take time to relax as well. To help me transition from a busy day at the office to down time- I spend a couple of hours each evening reviewing calls and brainstorming ideas of how to continue to develop processes and my team. I also enjoy gourmet cooking- which helps me learn to focus on detailed instructions and procedures; this is very important in our line of work. Good food also helps me relax and stay healthy.

On Tuesday evenings- I attend a book club for adults who are passionate about historical fiction. Most weekends are spent in my garden or hiking in the mountains with my rescue pup. Eating fresh and healthy food- clearing my mind and keeping my body fit are important to me so that I can focus on my energy effectively at work.

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Satisfied Agents

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The whole team at Signature will always go out of their way to help. I have had the pleasure of dealing with Candy several times, and have found her first hand knowledge indispensable!

Suzanne Thorpe - Manager, ex-Thomas Cook Hinckley

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Now that I have a job with Barrhead Travel, I'm so happy that I will be able to phone/email the Signature Team to continue helping me with my customers dream holiday enquiries and working together for many years.

Pedro Martins, Barrhead Travel

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I loved working with the former Scheduled Long haul team because nothing was too much trouble, the response times where quick and efficient and the team was knowledgable and friendly. Delighted to use that team now that Major has launched the new service.

Sandra Louise Lambert, Personal Travel Consultant

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Contact us

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    01733 644 500

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    info@signaturelonghaul.com

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    Tesla Court, Innovation Way
    Lynch Wood, Peterborough
    PE2 6FL

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